Terms of service

Last updated: September 2026

Welcome to Bina Jewels. By accessing or using our website and purchasing our products, you agree to the terms described below.

Please read these Terms of Service carefully before using our website.

1. About Bina Jewels

Bina Jewels operates an online jewellery store offering traditional and contemporary jewellery products through our website.

Throughout these terms, the words “Bina Jewels,” “we,” “us,” and “our” refer to Bina Jewels.

The words “you” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unauthorized activities
  • Attempt to interfere with the website's operation or security
  • Copy, reproduce or misuse our website content without permission
  • Provide false or misleading information while placing an order
  • Use our website in a way that may harm Bina Jewels or other customers

We reserve the right to restrict or terminate access to the website if we reasonably believe that it is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Lighting and photography
  • Screen or device settings
  • Handcrafted characteristics
  • Minor variations between individual pieces

Such minor variations do not necessarily indicate a product defect.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products
  • Correct product or pricing errors
  • Cancel an order when a product is unavailable or cannot be fulfilled

If an order is cancelled by us after payment has been received, any applicable refund will be processed through the original payment method, subject to applicable payment-provider processing timelines.

5. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

The applicable price at the time of placing your order will generally be the price charged for that order, except in cases of obvious pricing or technical errors.

Payments are processed through available payment methods shown at checkout.

6. Orders

When you place an order, you are responsible for providing accurate information, including:

  • Full name
  • Mobile number
  • Email address
  • Complete delivery address
  • PIN code
  • Product, quantity and size selection where applicable

Please carefully check your order details before completing your purchase.

An order confirmation does not necessarily guarantee that an order can be fulfilled if there is an unforeseen stock, technical, pricing or other issue.

7. Shipping and Delivery

We currently ship within India.

Orders are generally processed and dispatched within 24–48 hours, subject to circumstances such as Sundays, public holidays, promotions and operational requirements.

Estimated delivery is generally 2–7 business days after dispatch, depending on the delivery location, courier service and other circumstances.

For complete information, please refer to our Shipping & Delivery Policy.

8. Cancellation

Cancellation requests may be accepted if the order has not yet been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please refer to our Cancellation Policy for further details.

9. Exchanges and Returns

Bina Jewels does not offer refunds.

Eligible exchanges may be available in cases such as:

  • Defective or damaged product
  • Wrong product received
  • Genuine size issue where applicable

Exchange requests must generally be made within 7 days of delivery and must meet the conditions specified in our Exchange & Returns Policy.

Products that are simply not liked, no longer wanted, or do not match personal expectations are not eligible for exchange.

Please refer to our Exchange & Returns Policy for complete details.

10. Intellectual Property

All content available on the Bina Jewels website, including but not limited to:

  • Product photographs
  • Brand name
  • Logo
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Marketing materials

is owned by or used by Bina Jewels with appropriate rights.

You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, analytics, advertising and other website operations.

These services may have their own terms and policies.

Bina Jewels is not responsible for the independent policies or practices of third-party service providers.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Temporary interruptions may occur due to maintenance, technical problems, network issues or circumstances outside our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, Bina Jewels will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical failures, internet disruptions, natural events or other unforeseen circumstances.

Nothing in these terms is intended to exclude any rights or protections that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this page along with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.

15. Contact Us

If you have any questions regarding these Terms of Service, you can contact us at:

Bina Jewels
Email: support@binajewels.com