Refund policy
Last updated: September 2026
At Bina Jewels, we want you to be happy with your purchase. We carefully check our products before dispatch, but if you receive a defective, damaged, or incorrect product, you may be eligible for an exchange under the conditions below.
1. No Refunds
Bina Jewels does not offer refunds on orders.
Eligible issues will be handled through an exchange or replacement, subject to verification and product availability.
Products that are simply not liked, no longer wanted, or do not meet personal expectations are not eligible for return, refund, or exchange.
2. When Is an Exchange Allowed?
An exchange may be requested only in the following situations:
- You received a damaged or defective product
- You received the wrong product
- There is a genuine size issue, where a size option is available for the product
All exchange requests must be made within 7 days from the date of delivery.
Exchange requests are subject to verification and approval by Bina Jewels.
3. Reasons That Are Not Eligible
We do not accept exchanges or refunds for:
- Change of mind
- Product not looking as expected based on personal preference
- Product simply not being liked
- Ordering the wrong design
- Change of preference
- Minor differences in colour due to lighting or screen settings
- Minor variations that may occur due to photography or the handcrafted nature of jewellery
- Damage caused after delivery through improper use, handling or storage
4. Product Condition
To be eligible for an exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Be returned with the original packaging
- Have all tags, accessories and included items intact
- Not show signs of damage caused after delivery
We reserve the right to reject an exchange request if the product does not meet these conditions.
5. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible and within 7 days of delivery.
For verification, we may request:
- Clear photographs of the product
- Photographs of the packaging
- A video showing the product and packaging
- An unboxing video, where available
- Your order number and other relevant details
Please keep the original packaging until your issue has been resolved.
6. Wrong Product Received
If you receive a product different from what you ordered, contact us within 7 days of delivery.
Please provide your order number along with clear photographs of the product received.
After verification, we may arrange an exchange or replacement with the correct product, subject to availability.
7. Size Exchange
Where a product has a selectable size, a size exchange may be available if the requested size is in stock.
The product must be unused, unworn and in its original condition and packaging.
Size exchanges are subject to product availability.
8. How to Request an Exchange
To request an exchange, email us at:
Please include:
- Order number
- Customer name
- Reason for exchange
- Clear photographs or videos, if applicable
Our team will review the request and let you know the next steps.
Do not send any product back before receiving instructions from Bina Jewels.
9. Exchange Approval
All exchange requests are subject to verification.
If the issue is found to be eligible under this policy, Bina Jewels may arrange an exchange or replacement, depending on product availability.
If the requested replacement is unavailable, we will communicate the available options.
10. Return Shipping
For approved exchange cases, return-shipping arrangements will be communicated to the customer by Bina Jewels.
Customers should not independently ship products to an address unless instructed by our team.
11. Refunds
No refunds will be provided for eligible exchange cases.
If an exchange is approved, the resolution will generally be an exchange or replacement rather than a refund.
12. Order Cancellation
You may request cancellation of your order before the order has been dispatched.
To request a cancellation, contact us at: support@binajewels.com
13. Order Delivery and Inspection
We recommend checking your package and product carefully after delivery.
If the package appears damaged or tampered with, please take photographs before opening it and, where possible, record an unboxing video.
This may help us investigate damage-related claims.
14. Important Note About Product Appearance
Jewellery may appear slightly different depending on:
- Lighting conditions
- Photography
- Screen brightness and settings
- Individual product variations
- Handcrafted finishing
Minor variations that do not affect the product's functionality or overall appearance will not automatically be considered defects.
15. Policy Changes
Bina Jewels may update this Return and Refund Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
16. Contact Us
For questions regarding returns, refunds or exchanges, please contact:
Bina Jewels
Email: support@binajewels.com