Shipping policy
At Bina Jewels, we carefully pack every order to ensure your jewellery reaches you safely. We currently deliver orders across India.
1. Shipping Availability
We currently ship within India only.
At this time, we do not offer international shipping.
2. Shipping Charges
Free shipping is available across India on eligible orders.
Any applicable shipping charges, if introduced for specific orders or locations, will be clearly displayed at checkout before you complete your purchase.
3. Order Processing & Dispatch
Orders are generally processed and dispatched within 24–48 hours after the order is successfully placed.
Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.
Once your order has been dispatched, you will receive the available shipping/tracking information through your registered contact details.
4. Delivery Time
After dispatch, orders are generally delivered within approximately:
2–7 business days
Delivery times may vary depending on your location, courier availability, weather conditions, holidays and other circumstances beyond our control.
Remote and certain non-serviceable locations may require additional delivery time.
5. Tracking Your Order
Once your order has been shipped, tracking details will be shared with you where available.
You can use the tracking information to check the current status of your shipment.
Please ensure that the mobile number and email address provided during checkout are correct so that you can receive important order and delivery updates.
6. Delays in Delivery
While we work with our shipping partners to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to:
- Weather conditions
- Natural events
- Public holidays
- Courier/logistics issues
- High order volumes
- Remote or difficult-to-reach locations
- Incorrect or incomplete address information
- Other circumstances outside our control
In such cases, we request your patience while the shipment is being delivered.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.
Bina Jewels will not be responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
8. Delivery Attempts
Our delivery partners may make multiple delivery attempts before marking a shipment as undeliverable.
Please ensure that someone is available to receive the package and that your contact number remains reachable during the delivery period.
9. Undelivered or Returned Shipments
If an order is returned to Bina Jewels because of:
- Incorrect/incomplete address
- Customer unavailable during delivery attempts
- Refusal to accept the package
- Incorrect contact details
- Other customer-related delivery issues
additional shipping charges may apply if the order needs to be shipped again.
For COD orders, repeated refusal or non-acceptance of orders may affect your ability to place future COD orders with Bina Jewels.
10. Damaged Package at Delivery
If the package appears visibly damaged or tampered with when you receive it, please:
- Take clear photographs of the package before opening it.
- Record an unboxing video where possible.
- Contact Bina Jewels as soon as possible.
This documentation may be required when investigating a damaged or incorrect shipment.
11. Delivery Confirmation
Once the courier partner marks an order as delivered, the order will be considered delivered unless a delivery-related issue is reported to us within a reasonable period.
For product defects, damage or wrong-product claims, please refer to our Exchange & Returns Policy.
12. Contact Us
For shipping or delivery-related questions, contact us at:
Bina Jewels
Email: support@binajewels.com
Please mention your Order Number when contacting us regarding an existing order.
Last Updated: September 2026
Bina Jewels
India